- Demandware (www.demandware.com), developer of a true on-demand ecommerce solution for retailers, announced today Adam Koch, Director of Customer Support for Demandware, will participate in the Mass Technology Leadership Council’s (MTLC) Software as a Service (SaaS) Webinar "Cost-Effectively Supporting SaaS Users When Their Business Depends on You." Adam will draw on his experience at Demandware, a SaaS company, to discuss:


Adam Koch, Director of Customer Support for Demandware joined by Moderator Dan Merriman of Chapin Consulting Group for a highly interactive dialogue around supporting SaaS customers.
Webinar, visit http://function.masstlc.org/programs_new/event_single.cfm?eventid=750 to register.
Friday, December 1, 2006 from 12:00 to 1:00PM
Tuesday, October 17, 2006 from 8:30 to 9:30 am

About Adam Koch
Adam Koch is Demandware’s Director of Customer Support. His responsibilities include global support for customers and partners using Demandware’s ecommerce products and platform, knowledge management and self service delivery, including technical documentation and self help tools.

Previously Adam served as Director of Worldwide Technical Support for edocs, which was acquired by Siebel Systems in 2003. At Siebel, he was the Director of Technical Support for North America for Self Service products. Earlier in his career, Adam held senior management positions for global customer support delivery for mission critical software & hardware products.

About Demandware, Inc.
Demandware provides an enterprise-class ecommerce platform, delivered as a service, which offers online retailers the merchandising control, flexibility, functionality and interoperability of a full ecommerce application suite with a pricing model aligned with results. With Demandware, merchants can deliver custom ecommerce solutions without buying software or operating expensive datacenters. Demandware was founded by a team with proven expertise from leading ecommerce software and infrastructure companies including ATG, Macromedia, Intershop and NaviSite. The company has strong backing from North Bridge Venture Partners and General Catalyst Partners. For more information about Demandware, visit www.demandware.com.